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With the release of NXE and such, I thought it'd be a decent time to upgrade my Xbox 360 hard drive so that I could take full advantage of all the features. So, with a hard drive coming in, and some pretty attractive promotions / discounts I decided to pick one up. However, it didn't come with a kit that would allow me to transfer my data over. Upon reading Microsoft's website, I found I could call up and ask for one. So I did just that.
I get an American woman on the other line. This is after about 5 minutes being on hold. So I explain my problem with her. She asks me for my console's serial number, which I provide (though I don't know why). Then, she puts me on hold, and some terrible house music plays. Another 5 minutes and she returns to the phone. She then asks me to RE EXPLAIN my problem. Naturally, I do, and she tells me that she'll have to check her sources to find a solution. Hold for another 6 minutes. She gets back and tells me that I don't need a new HDD because I have an Xbox 360 Elite. I tell her I don't have an elite and that's EXACTLY WHY I BOUGHT A NEW HARD DRIVE. She is perplexed by this situation and puts me on hold again. Shitty f*cking Halo music plays at about 100 decibels for another 7 minutes. She gets back on the phone and says that she can send me a kit to transfer my data over, but needs the serial number of my two 360 consoles that I want to transfer data between.
Now, about by then, I was angry, annoyed and really f*cking pissed off. I explain to the woman that I have ONE console with a hard drive that I want to replace it with. To make things even more simpler for this dumb bitch, I tell her I just want to replace my 20gb HDD with a 60gb HDD but to transfer the stuff before I do. I personally know that the method involved one Xbox and two hard drives, but she insists that I need two 360 consoles. I ask her why I spent so much money on a HDD that I can't even use. She puts me on hold again. More f*cking Halo music for about 6 minutes.
She gets back on and explains that there is no way she can provide me with a kit without taking the serial number of two consoles. I explain again that I do not own two consoles and am in no financial position to be wasting money on another console even if I wanted to put money into another console >_> She explains to me there is no other way and that I should return the HDD. I'm absolutely fuming by now, so I ask to speak to someone else. She puts me on hold for another 4 minutes and I get a male.
I explain to him that I want to transfer everything from my 20gb I got with my console to the 60gb HDD that I just bought. He asks me for the serial number of the 60gb HDD, and then confirms my details. Then, he confirms my address and explains that he will send me a data migration kit.
Seriously, approximately 30 minutes (plus) on hold, plus the time I spent speaking to people, MS really needs to train their staff up a bit more to be just a tad more knowledgeable in the support they're giving. It seems I just got unlucky.
I get an American woman on the other line. This is after about 5 minutes being on hold. So I explain my problem with her. She asks me for my console's serial number, which I provide (though I don't know why). Then, she puts me on hold, and some terrible house music plays. Another 5 minutes and she returns to the phone. She then asks me to RE EXPLAIN my problem. Naturally, I do, and she tells me that she'll have to check her sources to find a solution. Hold for another 6 minutes. She gets back and tells me that I don't need a new HDD because I have an Xbox 360 Elite. I tell her I don't have an elite and that's EXACTLY WHY I BOUGHT A NEW HARD DRIVE. She is perplexed by this situation and puts me on hold again. Shitty f*cking Halo music plays at about 100 decibels for another 7 minutes. She gets back on the phone and says that she can send me a kit to transfer my data over, but needs the serial number of my two 360 consoles that I want to transfer data between.
Now, about by then, I was angry, annoyed and really f*cking pissed off. I explain to the woman that I have ONE console with a hard drive that I want to replace it with. To make things even more simpler for this dumb bitch, I tell her I just want to replace my 20gb HDD with a 60gb HDD but to transfer the stuff before I do. I personally know that the method involved one Xbox and two hard drives, but she insists that I need two 360 consoles. I ask her why I spent so much money on a HDD that I can't even use. She puts me on hold again. More f*cking Halo music for about 6 minutes.
She gets back on and explains that there is no way she can provide me with a kit without taking the serial number of two consoles. I explain again that I do not own two consoles and am in no financial position to be wasting money on another console even if I wanted to put money into another console >_> She explains to me there is no other way and that I should return the HDD. I'm absolutely fuming by now, so I ask to speak to someone else. She puts me on hold for another 4 minutes and I get a male.
I explain to him that I want to transfer everything from my 20gb I got with my console to the 60gb HDD that I just bought. He asks me for the serial number of the 60gb HDD, and then confirms my details. Then, he confirms my address and explains that he will send me a data migration kit.
Seriously, approximately 30 minutes (plus) on hold, plus the time I spent speaking to people, MS really needs to train their staff up a bit more to be just a tad more knowledgeable in the support they're giving. It seems I just got unlucky.
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